A rather neat little product I’ve been working with is Email Manager for SharePoint. It displays emails that are sent between two parties in SharePoint and these can be searched. What’s nice is that it doesn’t require any installation on the Exchange server, which would normally scare off the IT department.
So a project manager for example could set up a rule that any communication between a developer and a customer can be tracked. So in the situation when the PM gets a call from the customer about an issue, they have the ability to understand the thread of the communication.
Also saves the PM being emailed on everything.
The product is made by a Danish (Denmark is one of those a small counties in Northern Europe about the size of Delaware……But most countries in Europe are the size of Delaware :)) company Opportunity Solutions.